Practitioner Only: Cognitive Function Display Quick Tips

See these 30 second videos:


1-Often times a patient closes down the test too soon after the finish the last testing sequence. In order to avoid this, they should wait until a notice is seen that says the cognitive function test is complete and the browser may be closed. There is a slight delay of 3-5 seconds between finishing the test and the test results uploading securely from the servers of our cognitive test partner where it is deidentified and score and then placed back into the BrainSpan System and attached back to the kit code of the patient. 

2-It is rare but the portal report could be "hung" and not displaying the correct status to you as completed. To see if the report is "hung" you simply need to refresh the portal and refresh the patient registration. Please watch this short video to learn how to refresh your portal:

See other articles in TroubleShooting, Cognitive Function Testing, Reports